Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, shipping address, phone number, and account details.
• Usage Data: Information such as IP address, browser type, pages visited, time spent on our site, and interaction logs.
• Order and Transaction Data: Order history, product selections, fulfillment status, and payment transaction references.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve user experience, maintain sessions, and understand site performance.
• Communication Data: Any information you share when contacting customer support or engaging with us via social media or other channels.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide customer support and manage transactions.
• Prevent fraud, abuse, and unauthorized access.
• Personalize your experience, such as by recommending products.
• Send service updates and (if you opt in) promotional communications.
• Improve our website, services, and customer experience based on feedback and analytics.

3. Sharing & Disclosure of Information

We may share your data in the following situations:

• With Service Providers: Including payment processors, logistics partners, analytics vendors, and infrastructure providers that help us run the service.
• Legal Requirements: If required to do so by law or in response to legal processes, to protect our legal rights, or to comply with governmental requests.
• Business Transitions: In case of a merger, sale, or acquisition of all or part of our company.

Payment card data is handled by our payment processor. We do not store full card numbers or card security codes on our servers.

4. Your Choices & Rights

• Access or Modify Your Data: You can request to access, correct, or delete your personal information at any time by contacting us.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails via the unsubscribe link or by contacting us directly.
• Manage Cookies: You can disable cookies through your browser settings, although some features of our site may not function properly.

5. Data Retention

We retain personal data only as long as reasonably necessary for order fulfillment, customer support, legal obligations, dispute resolution, and fraud prevention.

6. Data Security

We implement industry-standard security protocols to safeguard your data. However, no online transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Transfers

Depending on your location, your information may be processed in Hong Kong or in jurisdictions where our service providers operate, subject to appropriate safeguards where required.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under this age. If we discover such data has been collected, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our business, legal obligations, or service enhancements. We encourage you to review this policy periodically.